About

Kaufman Trailers believes in traditional, friendly, customer service! When you call us, you will be greeted by our friendly receptionist and then directed to one of our customer service representatives. Each customer service representative has been thoroughly trained to offer you informative answers to all your questions regardless of your knowledge level. If you are visiting in person at our North Carolina facility, your sales rep will spend all the personal time needed to show you the various model choices on our display lot and help you make the right choice. It is our job to help you determine the best type and model of trailer to meet your needs.

Although all sales reps work at our North Carolina location, you are also welcome to visit our Nebraska plant to see our trailers. Even though many customers order their trailer and have it shipped directly to them, customer pickup at either the North Carolina or Nebraska location is always welcome. We provide a comfortable waiting area at both locations and pride ourselves on attentive, informative, and efficient service for our customers.

All Kaufman trailers are sold factory direct to the end user by our own in house sales department. There is no dealer distribution network involved. This approach is unique to the industry for a company our size. This is a key factor that enables us to fulfill our mission of getting a high quality trailer to the end user at the lowest possible delivered cost. We also believe that no one else can do a better job of accurately representing our products and helping you get the model that best fits your needs than our own highly trained sales staff.

Kaufman Trailers can have your trailer delivered anywhere in the lower 48 states for a reasonable charge. We contract with Trailer Delivery Service, an insured common carrier, to have our trailers delivered. We also use several independent truckers for this service. There are two delivery methods: shared freight and expedited freight. With shared freight, your trailer will be part of a full load that is being delivered to a geographic region and your trailer is part of the “shared” cost of the load. This helps us keep delivery costs very reasonable. Your delivery date may take a little longer until a full load is put together for your area. Your sales representative can give you an approximate delivery time that is dependent on what part of the country you need delivery to and how busy the delivery schedule is. If you need your trailer immediately, we offer expedited delivery with independent drivers. These deliveries do not involve any delay from trying to get several trailers to one area. However, the cost is higher.

Kaufman Trailers ships our full product line from our Lexington, North Carolina location and most (certain models are not available) of our products from our central Nebraska location as well. We stock most standard models. If you are not ordering special options or a custom trailer, this will usually cut delivery time.

Kaufman Trailers sells a broad product line with many different axle packages, length choices, and a variety of options on individual trailer families. Production personnel are divided into small teams who are trained to understand all aspects of the models of trailers they produce. This means that everyone who helps create your new trailer is an expert on the required specifications and details. Additionally, an in-depth inspection is conducted by quality control supervisors, at each stage of production, before the trailer continues to the next process. This leads to consistency, reliability, and a trailer that meets Kaufman Trailer’s exacting final inspection certification standards.