Kaufman Trailers has a complete customer service staff ready to help with any questions you may have and find the best trailer for your needs. Customer Service hours are Monday through Thursday 8am-6pm, Friday 8:00am-5:00pm and Saturday 8am-12pm EST. If contacting after hours, simply leave a message and a member of our team will respond the next business day. We look forward to helping you find the right trailer for your needs.
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- If you’ve already talked to a customer service team member, please include their name when calling or leaving a message. This assures your message will be routed quickly and eliminates the need to restate previously addressed questions or details. If you don’t remember your representative’s name, please give your name to our receptionist and she will be happy to find your current representative.
- If it’s your first time contacting Kaufman Trailers and you choose to contact us via email or phone messaging system, please include as much detail as possible. This will help our team prepare before calling and save you time. Key elements to include are:
- Describe what you are planning to haul along with its width, length and weight
- Trailer features interested in along with any models you’ve seen
- Contact information and best time to call (please include time zone, our customer service department is EST)
- Location – where do you want your new Kaufman Trailer delivered or are you planning to pick-up your new trailer at our Eastern or Central locations.